Seattle Injury Blog
The Washington Administrative Code 284.30.3903 provides that an insurance company must make a good faith effort to honor your request for repairs to be made in a specific repair shop and cannot arbitrarily deny your request. The insurance company cannot deny that the repairs be made at a specific shop due to the shop’s hourly rate if this does not result in a higher overall cost of repairs.
If the overall cost of repairs cannot be agreed upon, the insurer must:
(1) Provide you with the names of reputable repair shops reasonably close to you that can satisfactorily complete the repairs for the amount of their estimate; and (2) Make an appropriate notation in its claim file setting forth the reason it has rejected your request.